Frequently Asked Questions
Where are you located?
We are located in Greensboro, North Carolina.
What type of products do you create?
We create all types of customized gift options from home decor to apparel to diaper creations.
How do I contact you if my question isn't answered here?
You can contact us via email at firstname.lastname@example.org
What payment methods do you accept?
We accept mulitple payment methods: Paypal, Mastercard, Visa, American Express, Discover, Apple Pay, Google Pay, and Etsy gift cards.
How do I purchase an Etsy gift card?
When will I receive my order?
Processing times vary per product. Please refer to each individual products' processing time for shipping expectations. Shipping orders are fulfilled through USPS. Tracking information will be provided once the order in is possession of USPS.
What do I do if I never receive my order?
The USPS has been experiencing shipping delays. Please allow 3-5 business days after the expected delivery date to see if your order is still in transit. If it still has not been received, please feel free to send us an email to email@example.com so that we can discuss replacement options.
What do I do if I receive a defective/broken item in my order?
Please take a picture of the packaging and defective/broken item and send to firstname.lastname@example.org.
How will my item be shipped?
Orders are shipped through USPS. Tracking and shipping confirmation will be sent via email once your order is in possession of USPS.
What is your return policy?
Can I make changes to an order that I have already placed?
Yes. Changes can be made to orders that are still in the processing phase. Once you receive shipping confirmation, changes to the order cannot be made, however, please see our return policy.
How do I make changes to an order that I have already placed?
Please feel free to send us an email at email@example.com. Please include your name, Etsy confirmation number and the change that you would like to make to your order.
Are the drinkware products microwave and dishwasher safe?
No. All drinkware must be handwashed in order to maintain the quality of the decals.
How should I care for my drinkware items?
1. Do not place lips on design. Always drink from opposite side.
How should I care for my apparel items?
Wearable apparel should be washed inside out so that the design is protected. Apparel can be air dried or placed in a dryer set to tumble dry low.